Streamline your checkout with a custom payment integration built for Indian MSMEs. Reduce failed transactions by 90% and increase successful checkouts by 45% all while automating reconciliation and improving customer satisfaction.
The client, a retail and FMCG MSME in India, faced frequent payment failures, high cart abandonment, and manual order reconciliation across branches. With a key quarter-end sales campaign approaching, they needed a scalable solution to stabilize checkout and payment processing.
We implemented a custom payment gateway integration automating bulk orders, retries for failed transactions, and real-time updates to inventory and finance dashboards. This reduced failed payments by 90% and increased successful checkouts by 45% within 60 days, freeing staff from manual tasks and ensuring smooth campaign execution.
Business Challenge
As order volumes grew, the client’s fragmented payment and checkout systems caused revenue leakage and operational friction. Manual tracking of payments and bulk orders led to repeated transaction failures, high cart abandonment, and daily firefighting. Existing plugins couldn’t handle batch processing, and inconsistent payment confirmations delayed order fulfillment. With multiple branches and peak campaigns, these issues wasted staff hours, frustrated teams, and risked compliance and customer trust.
Existing payment and checkout solutions were not designed for MSME realities in retail and FMCG. They struggled with bulk orders, manual reconciliations, and integration with ERP and accounting, leading to repeated failures, inefficiencies, and frustrated teams.
Standard plugins failed when multiple items or large orders were processed simultaneously.
Systems required manual reconciliation between sales, inventory, & accounting.
Low adoption by staff due to unintuitive workflows and insufficient training.
Within eight weeks, the retail MSME shifted from manual payment handling to a unified automated platform, reducing failures and improving order completion.
Operational efficiency increased as reconciliation efforts declined, allowing leadership to shift focus from daily issue resolution to growth initiatives. GST compliance stabilized, reporting accuracy improved, and customer satisfaction and repeat purchases strengthened.
Increase in Successful Checkout Rate
Reduction in Failed Payments
Reduction in Accounting Errors
Real-Time Transaction Visibility
